Shipping policy

Shipping Policy

Last updated: August 21, 2026

At Vantora, we aim to make your shopping experience simple and reliable. This Shipping Policy explains how we process and deliver your orders.

1. Order Processing

Orders are usually processed within 1–3 business days after payment is successfully confirmed.

During busy periods, holidays, or promotional events, processing may take a little longer.

2. Shipping Times

Estimated delivery time is generally:

  • Standard Shipping: 7–15 business days

  • Delivery times may vary depending on the destination, shipping carrier, customs, and other factors.

Please note that delivery estimates are not guaranteed delivery dates.

3. Shipping Charges

Shipping costs are displayed at checkout before you complete your purchase.

From time to time, Vantora may offer free shipping or special shipping promotions.

4. Order Tracking

When tracking information is available, we may provide a tracking number by email or through your order details.

Tracking updates may take some time to appear after the package has been shipped.

5. Customs and Duties

For international orders, customs duties, taxes, or other fees may apply depending on the destination country.

Any applicable customs charges or import taxes are the responsibility of the customer unless otherwise stated at checkout.

6. Incorrect Shipping Information

Please make sure your shipping address and contact information are correct before placing your order.

Vantora is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

7. Delayed or Lost Orders

Sometimes deliveries may be delayed due to circumstances outside our control, including weather, customs delays, carrier issues, holidays, or other unforeseen events.

If your order appears to be significantly delayed or lost, please contact us so we can assist you.

8. Contact Us

If you have questions about shipping or your order, please contact us:

Store Name: Vantora
Email: [Your Customer Support Email]
Website: [Your Shopify Store URL]